Majid Al Futtaim
Visitors Gatepass
Frictionless Visitor Management – Enabling Secure and Smart Community Access
June 2023
— The Visitors Gatepass module was designed to modernize how residents manage guest entries into their communities. As the product designer, I created a system that made inviting, tracking, and approving visitors simple and secure. From deliveries and friends to brokers and maintenance teams, the solution balances convenience with safety.
SERVICES
User Research, UX Design, UI Design, Persona Definition, Access Flow Mapping, Developer Collaboration
Project Overview
The project involved mapping distinct visitor types (guests, delivery, brokers, etc.) and their behaviors. We had to ensure fast pass creation while minimizing manual gate-side approvals. I worked closely with operations and security teams to design pass types, status trackers, and automated expiry flows to reduce misuse and confusion.
To provide a smooth and secure experience for residents to create, manage, and share digital gatepasses for various visitor types.
The Visitors module was designed to empower residents with full control over guest access, integrating real-time notifications, digital gate passes, and user-friendly features to enhance community safety.
